Responsibilities:

• Follow up on agents’ performances.
• Follow up on applications with the Operations team.
• Increase the quality of applications.
• Achieve the monthly KPIs and targets.
• Coach and provide support to agents.
• Create a monthly report to the Head of Sales for the achievements, performance analysis, problems in the system, and suggested modifications.
• Investigate complaints, if any.
• Observe, review and analyze processes to identify inefficiencies and areas of improvement.

Qualifications:

• Bachelor’s Degree
• 3-4 years’ experience (Male or Female)
• Leadership Skills
• Experience in Microsoft
• Good command of English
• Presentation Skills
• Communication and negotiation skills