- Handle customer inquiries and complaints, provide accurate and timely information, and resolve issues in a professional and manner.
- Solid experience in retaining customers and clients.
- Understand customer needs and requirements and offer solutions that best fit their interests.
- Escalate customer issues to management, when necessary.
- Contact with the old customers to let them continue studying.
- Fulfills needs of existing customers that are at the risk of cancelling the services.
- Focus on building relationship with the old customers in order to retain them.
- + 2 years of experience in the same field.
- Experience in Customer Satisfaction.
- Excellent Handling Skills & Problem- solving skills.
- Strong verbal communication skills
- Bachelor’s degree Holder.
- From Good To Very Good knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Max age 28 years old
- Ex Telecommunications-Banks-Insurance-Talabat-Upper-OSN-Shahid
Job Type: Full Time
Job Location: Nasr City