Today’s world is changing like never before because every day there is technological advancements that may exceed our brains’ ability to cope with this extraordinary speedy change.

The industrial and commercial areas, as well as the economic situation in the whole world as well as the Middle East and North Africa, are now so different and full of diverse concepts, aspects, probabilities, challenges,changes, cultures, competitors  and future potential.

This leads to the competition which leads to creativity to attract customers and we can now see many problems for loyal clients because they are now anxious due to the fact that they have diverse needs, wants, desires and aspirations.

 They are now facing competitors and waves of commercial ads, extra services while all claiming to have bonuses and also deliver great services.

So great companies are now paying attention to the concept of “customer care experience “by using modern methods as a competitive advantage. 

Customers would like to get great products or services from a nice team that can serve them well in this busy world.

There is a global need for speed and precision and here will appear the role of automation and artificial intelligence to help the working force to deliver good services nicely and precisely.

We all need that high quality and perfect product but we forget the normal people are the ones responsible and in charge of the whole production.

Quality management is playing a good role to use inputs to get awesome outputs available but there are flaws.

Companies are developing new ways to gain the loyalty of the customer using the new technology in the field of artificial intelligence to ensure the quality of production and speed of the delivery of any product or service reaching the satisfaction of all customers.

The rapid developments of digital revolution affected marketing so we have digital marketing and automation in factories are applied.

 So why not that revolution hasn’t affected yet the customer care experience and other departments?

Transformation is literally affecting how, when, and where clients communicate with corporations.

Communities are transforming from traditional ways of communicating where the client meet physically representatives of the company or call them (one-on-one physical interactions) with any organization to a new breakthrough and unorthodox way of digital-interactions through applications and social platforms.

We may conclude from investigational studies that there is less preference for physical interaction when online/digital tools are available.

And that what lead management pioneers to emphasize the importance of automation and humane robots (A.I. machines) 

So real managers should adapt to change and plan to replace the old school of serving the customer to the new school or using the A.I technology to create a pleasant customer experience.

Senior Managers believe that perfection in service customer experience correlates to brand loyalty and we emphasize as management experts that you should always take care of developing new ways to easily reach all customers with convenient way according to the market demand

And using A.I. technology is the future a customer-centric experience and it is not just patterned and programmed responses to reply to customer queries

It provides unbelievable solutions and real-time assistance.

First of all the main core benefit of AI is Effortless Service and can play an important role in enabling consumers to access customer services easier-and in detail because robots have high processing rates and a great memory.

The new method for better service is introducing conversational platforms such as web-chats.

Secondly, the A.I. customer service approach is economic because it lowers labor costs.

Thirdly, A.I. Customer service approach can help any business to organize a huge amount of client data by knowing the history of every customer and their desires.

Fourthly, with new innovations like natural language processing organizations can also efficiently track customer sentiment and feelings

Fifthly, accuracy as well as an immediate response without hesitation as we live in an era of immediacy.

Consumers expect their needs to be satisfied in no time and they don’t want to repeat themselves.

As AI is effectively and doesn’t face the challenge of cognitive bias and poor mental health which influence the performance of the customer service agent who may be slow due to his psychosocial stress

Sixthly, auto-correction system which will lower the cost of training, and you can recall when you heard many times this sentence on the line “your call may be recorded due to quality assurance training and quality control “

But now the machine will record, analyze and autocorrect itself next time when dealing with a customer because A.I system can teach itself effectively through failure and many trials

Seventhly, by using the modern speech and pattern-recognition abilities of AI, the machine can give us a hint about the best way of treating clients, and managers may easily recognize customer service trends and decide the best practices being used by their employees during customer interactions.

So we may learn from it and can affect customer behaviour in the future.

We should always remind all managers that AI is an additional value and asset to the society and workforce (complementary role)-not a substitute or replacement.

So AI-powered Systems will help your team so that they can focus on higher-level tasks.

Finally, Organizations can also use AI as a forecasting tool to predict weekly, monthly and seasonal volumes of clients’ interactions. So this can help us make our plans with the highest precision degree.

Regardless of the field, adopting AI as a choice for businesses is a great step that every company needs.

If you want to build a brand to last and establish a name for yourself, you should take care of your customers.

High pleasant customer experience is the main asset as it affects word of mouth.

 A suitable, more relevant experience in an attached community is critical and vital to every company.